About the role

You will be the bridge between clients and our legal operations team. You will help clients understand process steps, collect required information, and keep matters moving with thoughtful follow-up.

What you’ll do

Respond to client enquiries across phone, email, and platform channels.
Explain service stages and required next actions in plain language.
Maintain accurate communication and follow-up records.
Work with internal teams to resolve client issues promptly.
Identify recurring questions and improve support resources.

What we’re looking for

Graduate in any discipline.
Clear written and spoken English and Hindi.
Empathy, patience, and confident problem-solving skills.
Strong organisation and follow-up habits.
Prior customer success or legal-services experience is helpful.

What we offer

Hands-on training.
Hybrid working flexibility after onboarding.
Supportive team culture.
Clear performance and growth pathways.